Wanted: Junior IT Support Engineer

Due to ever increasing demand for our services, we are looking for a:

JUNIOR IT SUPPORT ENGINEER

…to provide excellent IT service to our rapidly growing list of clients. This position is ideal for a smart, ambitious candidate, who may not have extensive professional experience in IT, but is willing to learn and grow.

KEY RESPONSIBILITIES

  • Provide phone and onsite support to customers for a variety of IT issues.
  • Actively supports the customer in all aspects through to problem resolution, keeping customer informed throughout life of incident
  • Identify and resolve issues affecting customer’s IT, utilizing the tools available and resourcing necessary support staff
  • Clearly and concisely logs and track details of solutions provided to resolve customer issue, and update CRM
  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Recommend IT products as warranted to meet client’s business objectives, compiles related quotes, and orders/install these products
  • Conduct visit to client sites to identify and resolve issues which can’t be done remotely, as well as to install hardware

ESSENTIAL REQUIREMENTS

  • Excellent written and spoken communication skills
  • Excellent interpersonal skills with customers in a high pressure environment
  • Interest in general IT and willingness to learn.
  • Proven track record in effectively resolving a variety of IT issues
  • In depth knowledge of Windows diagnostic and repair tools
  • Experience with installing hardware and software solutions, including PC/laptop/switch

DESIRABLE REQUIREMENTS

  • Knowledge of Microsoft Server/Desktop Operating Systems, Server 2008/2012/2016/2019, Windows 7/10
  • Knowledge of other operating systems Apple/Unix a benefit.
  • Experience with networking technologies/protocols, TCP/IP
  • Experience with email/domain technologies, DNS records, POP/IMAP/exchange, web hosting

SALARY

  • €25,000 to €28,000 Depending on experience.

HOW TO APPLY